SHIPPING POLICY

HERLUXE HAIR EXTENSIONS

Policies & Procedures

Effective Date: 09/11/2026

At HerLuxe Hair Extensions, we are committed to providing our customers with premium-quality hair extensions and a seamless shopping experience. Please carefully review the policies below before placing your order.

By completing a purchase through our website, you acknowledge that you have read, understood, and agreed to all HerLuxe Hair Extensions policies and procedures.

1. ALL SALES ARE FINAL — NO RETURNS

HerLuxe Hair Extensions has a STRICT NO-RETURN POLICY.

Due to the nature of our products and for hygiene and quality-control purposes, ALL SALES ARE FINAL.

Once an order has been successfully placed, we do not accept returns for any reason, including but not limited to:

  • Change of mind

  • Incorrect length, texture, color, or quantity selected

  • Hair no longer being needed

  • Ordering the wrong product

  • Personal preference

  • Failure to read the product description

  • Failure to review the order before checkout

  • Incorrect shipping or billing information entered by the customer

  • Delayed delivery

  • Customer no longer being available to receive the package

NO EXCEPTIONS WILL BE MADE.

Customers are responsible for carefully reviewing all product descriptions, available options, quantities, lengths, textures, pricing, and order details before completing checkout.

By placing an order, you confirm that you have selected the correct products and understand that the purchase is final.

2. NO EXCHANGES

HerLuxe Hair Extensions does not offer exchanges.

Because all sales are final, customers may not exchange an item for a different length, texture, color, quantity, or product after an order has been placed.

Please carefully review your selections before submitting your order.

3. ORDER ACCURACY

Customers are responsible for ensuring that all information entered during checkout is accurate and complete.

Before submitting your order, please verify your:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Product selection

  • Length

  • Texture

  • Quantity

  • Any other applicable order details

HerLuxe Hair Extensions is not responsible for errors made by the customer during checkout.

4. BILLING & SHIPPING INFORMATION

For fraud prevention and order-security purposes, your billing information must match the information associated with your payment method.

Customers are also responsible for ensuring that their shipping information is complete and accurate before submitting an order.

If billing information does not match the information provided by your payment processor, your order may be placed on hold, delayed, cancelled, or subject to additional verification.

HerLuxe Hair Extensions reserves the right to verify an order before processing and shipping it.

5. SHIPPING & PROCESSING

Orders are processed and shipped Monday through Friday, excluding holidays.

Once your order has been processed, shipping generally takes approximately 3–7 business days.

Please understand that the estimated shipping timeframe is not a guaranteed delivery date.

Shipping times may vary due to circumstances outside of HerLuxe Hair Extensions' control, including carrier delays, weather, holidays, high shipping volume, incorrect or incomplete addresses, delivery interruptions, and carrier operational issues.

Customers will receive tracking information when their order has been shipped and tracking becomes available.

6. SHIPPING DELAYS

HerLuxe Hair Extensions is not responsible for delays caused by the shipping carrier after an order has been shipped.

A tracking number indicating that a package is delayed, in transit, or experiencing a carrier delay does not qualify the customer for a refund, return, or replacement.

Customers should contact the shipping carrier directly regarding carrier-related delays once tracking information has been provided.

7. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

HerLuxe Hair Extensions is not responsible for packages shipped to an incorrect address provided by the customer.

Please carefully verify your shipping address before placing your order.

If an order has already shipped, HerLuxe Hair Extensions may be unable to make changes to the shipping address.

If a package is returned to HerLuxe Hair Extensions because of an incorrect or incomplete address, additional shipping costs may apply before the package can be reshipped.

8. LOST, STOLEN, OR MISDELIVERED PACKAGES

Once an order has been shipped and tracking information confirms delivery, HerLuxe Hair Extensions is not responsible for packages that are:

  • Lost after confirmed delivery

  • Stolen

  • Misplaced after delivery

  • Misdelivered by the carrier

  • Left unattended at the delivery address

Customers should contact the shipping carrier regarding these issues.

We strongly recommend shipping orders to a secure location where someone will be available to receive the package.

9. DAMAGED PACKAGES

If your package arrives visibly damaged, please document the condition of the package immediately.

Take clear photographs of:

  1. The outside of the package

  2. Any visible damage

  3. The shipping label

  4. The contents of the package

Contact HerLuxe Hair Extensions as soon as possible so the matter can be reviewed.

Damage caused during shipping may need to be addressed with the shipping carrier.

10. PRODUCT CONCERNS

Our hair extensions are carefully inspected and packaged before shipment.

If you believe you received an incorrect item or there is an issue with your order, please contact HerLuxe Hair Extensions promptly after delivery.

Any concern will be reviewed on a case-by-case basis.

Please note: A product concern does not automatically qualify for a return, refund, or exchange.

11. HAIR CARE & PRODUCT PERFORMANCE

Proper care and maintenance are essential to preserving the quality and longevity of hair extensions.

Hair extensions may be affected by excessive heat, improper washing, harsh chemicals, coloring or bleaching, improper installation, improper brushing, excessive product buildup, sleeping with wet hair, improper storage, and environmental conditions.

HerLuxe Hair Extensions is not responsible for changes to the hair resulting from improper care, installation, maintenance, coloring, chemical processing, or other treatment performed after purchase.

Customers are responsible for following the recommended care instructions provided with their purchase.

12. ORDER CANCELLATIONS & CHANGES

Because orders may begin processing shortly after purchase, customers should carefully review their order before submitting payment.

Once an order has been placed, HerLuxe Hair Extensions cannot guarantee that cancellations or modifications can be accommodated.

If you need to request a change or cancellation, contact us immediately. Requests are not guaranteed and may not be possible once processing has begun.

Once an order has shipped, it cannot be cancelled.

13. REFUNDS

HerLuxe Hair Extensions does not offer refunds for customer preference, incorrect selections, shipping delays, or other circumstances covered by our No-Return Policy.

If a refund is issued under a rare circumstance at the sole discretion of HerLuxe Hair Extensions, the original payment method will be used whenever possible.

14. FRAUD PREVENTION & ORDER VERIFICATION

To protect our customers and our business, HerLuxe Hair Extensions reserves the right to review and verify orders that appear unusual or require additional confirmation.

Orders may be delayed, cancelled, or refunded at our discretion if we are unable to verify the transaction or believe an order may be fraudulent or unauthorized.

We reserve the right to refuse or cancel any order that presents a suspected fraud or security concern.

15. CUSTOMER RESPONSIBILITY

By placing an order with HerLuxe Hair Extensions, the customer acknowledges that they are responsible for:

  • Reviewing all product information before purchasing

  • Selecting the correct product

  • Selecting the correct length, texture, color, and quantity

  • Providing accurate billing information

  • Providing accurate shipping information

  • Monitoring tracking information

  • Being available to receive the package

  • Properly caring for purchased hair extensions

Please make sure you have reviewed your order carefully before completing your purchase.

16. POLICY ACKNOWLEDGMENT

By completing checkout, you acknowledge and agree that:

ALL SALES ARE FINAL. HERLUXE HAIR EXTENSIONS DOES NOT ACCEPT RETURNS OR EXCHANGES.

You also acknowledge that you have reviewed and agreed to our shipping, billing, order, and product policies before completing your purchase.

If you do not agree with these policies, please do not place an order.

17. CONTACT US

If you have questions regarding your order or our policies, please contact:

HerLuxe Hair Extensions